Money-Back Policy

💰 Sentinel – Money-Back Guarantee & Refund Policy

Operator: LeadPixel Labs LLC

Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

Contact: [email protected]

I. 📦 30-Day Money-Back Guarantee

At Sentinel, we stand behind the effectiveness of our security and productivity tools. If you are not satisfied with the results after following the program as instructed, and you meet all the eligibility conditions, we offer a risk-free refund within 30 days of purchase— provided the money-back guarantee was explicitly offered at checkout.

✅ Eligibility Criteria

You may qualify for a full refund under the Sentinel Money-Back Guarantee if:

1. You made your purchase directly through our official website.

2. The money-back option was presented during your checkout process.

3. You submit your refund request:

4. Within 30 days from the original purchase date, and

5. Before the expiration of your current subscription period.

6. You have actively followed the Sentinel program, as described below.

🧠 How to Qualify Based on Usage

To be eligible, you must demonstrate consistent program usage as follows:

• Monthly or longer plans: Minimum of 7 consecutive days
• 4-week plans: Minimum of 5 consecutive days
• Weekly or bi-weekly plans: Minimum of 3 consecutive days

📸 Proof of Program Usage

To validate your request, you must provide screenshots from within the Sentinel app clearly showing:

• Completed sessions that align with your subscription tier (see above)
• Active and uninterrupted engagement with our core program features

These screenshots must be submitted alongside your refund request. Failure to provide sufficient proof may lead to a denial of your claim.

We will evaluate all requests on a case-by-case basis and notify you of the final decision via email or another form of contact.

⚠️ Note: This money-back guarantee applies only under the outlined conditions. Refunds will not be granted for dissatisfaction unrelated to app usage or where requirements are not met.

II. 🔁 General Refund Policy

Your satisfaction is important to us. While our Money-Back Guarantee covers certain scenarios, we understand there may be exceptional cases.

📝 Policy Guidelines

• Refunds are generally only granted during the active subscription period.
• If your subscription has already expired when your refund request is received, we will not be able to process it.
• Requests not covered by the money-back guarantee are evaluated at the sole discretion of LeadPixel Labs LLC.
• Refunds are typically non-transferable and non-exchangeable, except where required by law.

🌐 Region-Specific Rights

🇬🇧 United Kingdom

If you're a UK resident, you have the right to cancel your purchase within 14 days of the original transaction. During this cooling-off period, we will refund your payment in full upon request.

🇪🇺 European Economic Area & 🇨🇭 Switzerland

As a consumer in the EEA or Switzerland:

• You have the right to withdraw from service agreements within 14 days of contract formation.
• If you purchase a single digital item (e.g., file or media), you agree that the item will be delivered immediately, thereby waiving the withdrawal right.
• If you purchase a subscription service, you expressly consent to immediate access. Should you decide to withdraw, we will issue a partial refund, deducting the value of services already provided before your request.

📬 How to Withdraw or Request a Refund

To exercise your legal right of withdrawal (where applicable), or to submit a refund claim under our policy, contact us at:

LeadPixel Labs LLC

30 N Gould St Ste R

Sheridan, WY 82801

USA

📧 [email protected]